In my role as a service designer, I’ve contributed to a broad range of projects across B2C, B2B, and internal services with both UX design, service design and UX research. I’ve collaborated closely with cross-functional teams of UI designers, developers, engineers, product managers, and marketers to design services rooted in real user needs and business impact.
In the B2C section, I worked on out station charging app. This was continous work to keep improving the UX of the app based on customer insights that we gathered each week. I worked on both the research, the prototyping, user testing and workshop facilitation.
In the B2B section, I worked on multiple projects. To mention some of them; I worked with UX design of charger ordering forms for customers employees on web and mobile, as well as user testing and interviews with B2B customers related to this. I also worked a lot on web platforms for workplace charger overview for our customers, as well as physical charger stickers that are now used to inform how to use these chargers that are available on our B2B customer sites. In all the projects I worked on both the user research, testing and UX design.
The picture to the right is from a customers charging site where we were testing our information stickers to gather insights on where to improve before launching the solution.
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Circle K eMobility projects
At Circle K eMobility, Circle K’s European division focused on building customer-centric EV charging services, I’ve been working at the intersection of design, research, and strategy to shape seamless charging experiences for both private and business customers, as well as improving the internal user experience.
A few examples of my work
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A big part of my work has been continuous research, including following the continuos discovery habit of weekly in-field interviews and user tests with customers at stations, as well as in-depth desktop research, and qualitative studies across Norway, Sweden, and Denmark. I’ve also conducted extensive market analysis on Central European EV charging, especially in Germany and the Benelux region.
We've used Dovetail for our interview transcriptions, tagging and synthesising our research, as seen on the examples to the right here.
From planning and facilitating high-impact workshops to synthesizing insights into actionable concepts, I bring a strong mix of creative thinking, user empathy, and strategic perspective, helping teams bridge the gap between customer experience and commercial value.
To the right you can see me ready to leave the office to go do some user testing at a customers site!